Shipping Policy

At Steepzavo, we believe a better home baking experience begins with thoughtful service. Every order is carefully prepared and handled with the same attention to detail we bring to our baking tools and decorating essentials — from the moment you place your order until it arrives at your door.

Our Shipping Philosophy

We are committed to offering practical baking tools and decorating essentials while keeping our products accessible and fairly priced. Many of our items are shipped through trusted fulfillment partners who specialize in delivering kitchen tools, baking accessories, and everyday household essentials.

This approach allows us to bring together thoughtfully selected products for cookie making, cake decorating, dough and pastry preparation, and everyday baking while maintaining an efficient supply chain and reducing unnecessary costs.

By working this way, we are able to:

• Offer a thoughtfully selected collection of baking tools and decorating essentials.
• Keep our prices competitive by reducing unnecessary overhead.
• Ensure every product meets our quality expectations before shipment.

We truly appreciate your patience — getting the right tools into your kitchen takes care and attention from order to delivery.

1. Processing Time & Shipping Fee

Each order goes through a careful review process before being prepared for shipment.

• Order Processing Time: Please allow 1–3 business days for order verification, quality inspection, and packaging.
• Peak Seasons: During holidays or special promotions, processing times may extend up to 5 business days.
• Orders Over $45: We offer Free Standard Shipping on orders over $45.
• Orders Under $45: Standard Shipping is available at a flat rate of $5.99.

2. Estimated Delivery Times

As our products are shipped through trusted global fulfillment partners, delivery times may vary slightly depending on your location and local shipping conditions:

Delivery times are estimates and are not guaranteed delivery dates.

We appreciate your understanding — reliable service and careful fulfillment require time.

3. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

• Tracking Updates: Please allow 1–3 business days for tracking information to become active after the shipping label is created. If tracking does not immediately show movement, please don't worry — your order is still on its way.

4. Customs, Duties & Taxes

For international orders, shipments are sent DDU (Delivered Duty Unpaid).

This means:

• Any customs duties, import taxes, or additional fees required by local authorities are the responsibility of the customer.
• Steepzavo is not responsible for delays caused by customs clearance procedures.

5. Order Changes & Cancellations

We prepare orders promptly to ensure timely delivery. If you need to change your shipping address or cancel your order, please contact us at:

support@steepzavo.com

within 12 hours of placing your order.

Once the order processing stage has started, we are unable to modify or cancel the order.

6. Lost or Damaged Packages

Your satisfaction is important to us.

• Damaged Items: If your order arrives damaged, please email us clear photos within 72 hours of delivery. We will review the issue and arrange an appropriate solution as soon as possible.
• Lost or Stolen Packages: Steepzavo is not responsible for packages that are lost or stolen after the tracking status shows "Delivered." If your tracking information confirms delivery but you cannot locate your package, please check nearby areas, ask neighbors, and contact the shipping carrier for further assistance.

Company Information

IDAWELL HONGKONG LIMITED
6TH FLOOR, WYNDHAM PLACE, 40-44 WYNDHAM STREET, CENTRAL, HONG KONG